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Help Desk Technician


Help Desk Technician

The Help Desk Technician reports directly to the Network Manager


(Responsibilities include, but are not limited to the following)

Desktop Support:

  • Respond, evaluate and troubleshoot all user IT related problems.
  • Maintain a log of all user inquires and problems.
  • Perform routine checks for system/network degradation.
  • Perform upgrades and patches to user software and hardware.
  • Solve problems with printers and other audio/visual equipment.
  • Provide user training on OS, email and internet programs.

Network Assistance:

  • Run new cable and ensure all network cable is working.
  • Ensure LAN is operating effectively and efficiently.
  • Assist with the documentation of new processes, standards and procedures.
  • Report network problems to the Network Manager.
  • Perform backups and tape changes as required.
  • Setup new workstations according to security computer standards
  • Setup new user accounts and change permissions as required and needed.
  • Coordinate and conduct maintenance on computer equipment.


  • Coordinate the installation and maintenance of new phones and extensions.
  • Coordinate the installation and maintenance of cell phones.
  • Order computer equipment as required.
  • Maintain the computer systems that run the shop machines.
  • Administer keys and electronic equipment and record in appropriate log book.
  • Participate in development, upgrades and changes to network procedures and security policies.


  • Work well within a team environment.
  • Maintain open communication with all team members.
  • Adhere to all environmental, health and safety regulations and follow the environmental and quality management systems.
  • Travel as required.


  • Post secondary education in a computer related field such as network administration.
  • Previous help desk support experience.
  • Familiarity with network hardware.
  • Good knowledge of Windows 95/98, NT, 2000 and XP.
  • Experience with MS Exchange Server is an asset.


  • Strong troubleshooting/problem solving skills
  • Strong analytical skills
  • Customer Service Attitude
  • Multi-tasking capabilities
  • Able to prioritize work
  • Able to work with minimal supervision



While we thank all those who apply, only qualified candidates will be contacted.

DEW is proud to be an equal opportunity employer.

DEW strives to create a respectful, accessible and inclusive work environment. Upon individual request, DEW will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact our Human Resources. For assistance in applying for positions in Ottawa email and in Miramichi email