DEW Engineering and Development ULC is committed to the highest level of service to all employees, visitors and customers including those with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario's accessibility laws.
We are committed to communicating with people with disabilities in ways that take into account their disability. Upon request, we will provide information about our organization and its services in accessible formats or with communication supports.
DEW has trained its staff to ensure they are familiar with various assistive devices that could be made available as required to our employees, visitors or customers with disabilities while accessing our goods and/or services.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. No fee will be charged to the support person for admission to DEW's premises.
In the event of a planned or unexpected disruption to services or facilities for employees, visitors or customers with disabilities, DEW will notify affected individuals promptly. Clearly communicated notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. Notices will be provided in a manner that is reasonable under the circumstances, with consideration given to the disability(s) of customers who access the disrupted service or facility.
DEW provides training to employees, contractors and others who deal with the public or other third parties on our behalf.
This training is provided to staff at the commencement of their employment and includes:
Staff will also be trained when changes are made to our service plan.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.
We will notify employees that supports are available for those with disabilities and that there is a process to develop individual accommodation plans.
Employees, visitors or customers who wish to provide feedback on the way we provides goods and services to people with disabilities can provide feedback via our customer contact page on our customer contact page, verbally or via email. All feedback, including complaints, will be reviewed by our Compliance department and a response provided within 10 business days.
Any of our policies found to not respect and promote the dignity and independence of people with disabilities will be modified or removed.